Shipping policy

Last updated: 15 October 2026

Most of our furniture is delivered straight from the UK manufacturer or our supplier's warehouse, which keeps prices down and delivery times short. Every product page shows its own delivery time and delivery charge, and the exact delivery total is shown at checkout before you pay. This page explains how it all works.

Where we deliver

We deliver across the UK mainland. The Scottish Highlands, Northern Ireland, the Isle of Man, the Channel Islands and other islands can take a little longer and may cost more: please email sales@atlantisoffice.com with your postcode and we will give you a price before you order.

Delivery charges

All prices on our website, including delivery, are shown excluding VAT. VAT is added at checkout.

Free delivery on orders over £500 (ex VAT) for most of our range. Below £500 the charge depends on the item, for example £45 for desks and storage, or a small charge per chair. The product page tells you which applies.
Free delivery on many chairs and some furniture ranges whatever the order value. The product page says "Free delivery" when this applies.
Some ranges have their own delivery charge, for example pallet delivery on large made to order ranges, banded charges on hospitality furniture, or a delivery quote for your postcode on very large items. Again, the product page explains it and the total is shown at checkout.

If your basket contains items from more than one range, each range's delivery is worked out separately and added together at checkout.

Delivery times

Delivery times are shown on each product page, and are working days (Monday to Friday, excluding bank holidays) from when we confirm your order.

Stocked items: usually within 2 to 5 working days.
Fully assembled chairs: usually within 10 working days to 2 weeks.
Made to order items (your choice of size, fabric or finish): usually 2 to 8 weeks, as shown on the product page. We confirm the date when you order.

If you need your order on a particular day, or by a deadline, email us before you order and we will tell you honestly whether it can be done.

On the day

Deliveries are made on weekdays during working hours. Someone needs to be there to sign for the delivery.
Most items are delivered to the ground floor at the delivery address. Some large items are delivered on a pallet or lorry and left at the kerbside: where this applies the product page says so. If your building has steps, narrow access, no lift or restricted parking, please tell us when you order.
Most furniture arrives flat-packed for self assembly unless you choose a fully assembled option. Many chairs can be delivered fully assembled: choose "Fully assembled" on the product page where it is offered.

Assembly and installation

We can assemble and install furniture for you anywhere in the UK, from a single desk to a whole office. Because the cost depends on the location and the job, installation is priced on request: email sales@atlantisoffice.com or call 01206 688770 for a quote.

Checking your delivery

Please check your delivery when it arrives. If anything is damaged or missing, note it on the delivery note if you can, and tell us as soon as possible, ideally within 48 hours, with photos if possible. If only part of an item is damaged, we send a replacement for that part, not the whole item. Where the damage cannot be put right with a part, we replace the item. This does not affect your legal rights.