Refund policy

Last updated: 15 October 2026

We want you to be happy with your furniture. Our products come from a number of UK manufacturers and suppliers, and their return terms differ, so every product page has a Returns section showing exactly what applies to that item. This page explains the general rules.

Changed your mind

Most stocked items can be returned within 14 days of delivery, as long as they are unused, in their original condition and in their original packaging. Some items must also be unopened, and some items cannot be returned once unpacked or assembled: the product page says so.

To return something, email sales@atlantisoffice.com with your order number and the items you want to return. Please do not send anything back without contacting us first: we arrange the collection for you.

A return fee applies to change of mind returns on most items. It covers collecting the item and returning it to the manufacturer. The amount depends on the item and is shown on its product page, either as a fixed amount (for example £30 + VAT per chair) or as a percentage of the item price (for example 30%). The return fee is taken off your refund.

Made to order items

Items made to order for you, for example in your choice of fabric, size, colour or finish, cannot be returned or exchanged unless they are faulty or damaged. The product page says when an item is made to order. If you are unsure about a size, colour or fabric, please contact us before you order and we will help you choose.

Damaged, faulty or wrong items

If anything arrives damaged, faulty or not as ordered, please tell us as soon as possible, ideally within 48 hours of delivery, with photos if you can. We will put it right at no cost to you, and no return fee applies. If only part of an item is damaged or faulty, we replace or repair that part (for example a chair base, an arm, a gas lift or a desk leg), not the whole item. Most parts are sent out quickly and are easy to fit, and we will help if you need it. We replace the whole item, or refund it, only if the damage cannot be put right with a part. Faults that appear later are covered by the manufacturer's warranty shown on the product page.

Refunds

Once a returned item has been collected and checked, we refund you to your original payment method within 14 days. Original delivery charges are refunded if the whole order is returned because it was damaged, faulty or wrong.

Cancelling an order

You can cancel a stocked item free of charge before it has been dispatched: email us as soon as possible. Made to order items cannot be cancelled once production has started.

If you are buying as a consumer

Most of our customers are businesses. If you are buying as a private individual, you also have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including the right to cancel most online orders within 14 days of delivery. Nothing on this page affects those rights.