FAQs

Is there a delivery charge?

No – All of items are delivered FREE to UK Mainland.

This excludes Scottish Highlands, Northern Ireland, Ireland, Isle of Wight, Isle of Man, Shetland Islands or Surrounding UK Irelands, for these locations please ring us on 01206 586858 or e-mail us at sales@atlantisoffice.com.

Some items can be upgraded to a faster delivery for a fee.

How long does delivery take?

Delivery is usually next day for orders placed before the cut off time which is listed on each product. Some heavier items require a 2 man team and can take up to 5 days - this will be listed on the product. For items being installed you will be contacted to book in a suitable date.

Do you offer discount for bulk orders?

If you are looking at a larger quantity please contact us either via phone on 01206 586858 or send us an email to sales@atlantisoffice.com to discuss your requirements.

Who will be delivering my Order?

The main couriers we use are Parcel Force, TNT and Panther. We may use other couriers if need be - you will be informed who your item is being sent with along with tracking information.

I ordered a few items but have only received part of my order, where is the rest?

Stock is dispatched from several warehouses within the UK so items may arrive separately, you will be told each items tracking number.

What happens if I am not home when you try to deliver my parcel?

If you’re out and about when the delivery van arrives, the driver will leave a card with detailed instructions on how/where to collect your parcel. Sometimes the parcel may be left with a neighbor, whilst on other occasions it will be taken back to the depot to await new delivery instructions. All of the information you need is printed on the card the courier leaves for you. Multiple failed delivers will result in a delivery charge to re-attempt.

What if I change my mind?

If you refuse an item on arrival due to change of mind and or mistake, you will be charged a fee to have the item returned and or resent - price dependent on product and location. If you cancel an item after it has been dispatched you will be charged a return fee – price dependent on product and location. The item must be unused to be able to return it - please contact us within 48 hours of receiving the parcel to arrange a collection and be notified of return fee.

My order has arrived and it’s broken – help!

We will rectify the problem by sending parts to replace the damaged item. If the item has turned up obviously damaged via courier please refuse delivery and sign as damaged, or sign as damaged and accept delivery if only part of the item is damaged - we will send another item in it's place.

I don’t want to create an account; do I need an account to order?

No, you don’t need to create an account to place an order; you can just checkout as a guest. Wondering about the benefits of creating an account? Creating an account allows you to save your details, so shopping with us in the future is faster and easier. You can also track the status of your order. Your details are safe with us and we don't pass them on to any third parties.

I’m unhappy with my product and I’d like to speak to you about it

The best way to contact us regarding a problem with your order is via phone 01206 586858 or email sales@atlantisoffice.com.